Frequently Asked Questions
Helpful answers about our ready-to-wear lingerie collections, sizing, and free delivery across Nepal.
Do you deliver to [any location in Nepal] and what is the delivery cost? / What are your delivery locations and charges? / Shipping cost kati cha?
Yes hajur, we provide 100% FREE delivery all over Nepal for all orders! There are absolutely no extra delivery charges at all. ✨
What if my order arrives in plain packaging?
If your order arrives in plain packaging due to temporary box stock, we include a complimentary gift (like a face mask, key ring, or thong) inside as a token of appreciation! 🎁
What material are your mesh cover-ups made from?
Our cover-ups are crafted from soft, lightweight, breathable mesh fabric designed for beachwear and layering! 🌊
When will out-of-stock items be restocked?
We don’t normally restock all items — only our bestsellers are restocked! Restocks typically take 10 days to 2 weeks. We will post an update on Instagram as soon as new stock arrives! 📦
Are your products from Shein?
No, our products are not from Shein. We source high-quality boutique intimate wear and stylish apparel for women. 🌸
Can I purchase individual items from a set?
Items sold as a set (e.g., bra and panty set) are sold together and cannot be split into individual pieces. 😊
Are product photos real?
All photos and videos in our posts are real photos provided by our brand and official suppliers showing exactly how the product looks. ✨
Where can I view your full product collection and prices?
You can view our full collection with prices and available sizes on our Instagram profile @scarletbloom.np! 🌸
Self-pickup ko lagi aunu bhanda agadi kasari contact garne?
Self-pickup garnu bhanda agadi Instagram DM (@scarletbloom.np) ma exact time bataidinu hola. Order ready gari rakhchau. 😊
How do I determine my size & what sizes are available?
Sizes vary by product (S, M, L, XL). Many items are Free Size fitting S to L with stretch. Please share your bust & waist measurements for personalized size advice! 📏
How do I place an order?
To place an order, please share a photo or name of the item you want, along with your Name, Phone Number, and Delivery Address! 🛍️
Do you offer discounts or price negotiations?
Our prices are fixed & reasonable, and standard delivery is FREE all over Nepal! We do not offer custom discounts or price negotiations. 😊
What is your exchange and return policy?
To ensure every customer receives fresh, 100% brand-new intimate wear, we do not accept returns or exchanges. Please verify your size using our size guide before ordering! 🌸
What payment methods do you accept (COD, eSewa, Bank Transfer)?
We accept Cash on Delivery (COD) inside Kathmandu Valley! For advance payments or outside valley, we accept eSewa (9768441078) and Nabil Bank Transfer / QR: https://scarletbloom-omnibox.vercel.app/bank_qr.png 💳
Where is your physical store located?
ScarletBloom is an online-only boutique based in Nepal! We do not have a physical retail store for browsing. Standard delivery is FREE (Rs. 0) all over Nepal! 🚗
Packaging charge & discreet packaging
Packaging is 100% FREE (Rs. 0) for all orders! All packages are shipped in clean, discreet, non-revealing packaging for your privacy. 😊
How much is delivery charge and where do you deliver?
Delivery is 100% FREE (Rs. 0) all over Nepal! We deliver everywhere across Nepal, including all areas inside Kathmandu Valley and all cities nationwide. Normal delivery inside Valley takes 1 day, outside Valley takes 2–3 days. 🚗